Join Our Team
Club Nautique is the premier sailing school and yacht charter company in the Bay Area with two locations in Alameda and Sausalito. We offer classes, sailing and powerboat charters, skippered charters, corporate events, member events, and new and used yacht sales.
We teach the full sailing and powerboating curriculum from US Sailing and US Powerboating – the national standard for sailing and powerboating instruction. Our mission is to inspire joy through boating. We are passionate about training and providing opportunities for our clients and members to pursue their goals of being out on the water whether that is day sailing on the Bay or cruising across the oceans.
We currently have an opening for a full-time Member Services Associate in Alameda and part-time Sailing and Powerboating Instructors.
Member Services Associate in Alameda
Job Responsibilities:
- Promptly answer all incoming calls received, screen calls and transfers calls to the proper person or department
- Greet members, students, and instructors at the front deskÂ
- Check-in all students for classes/members for chartersÂ
- Prepare all materials for charters and classes
- Ensure all charter and class materials are prepared and stocked weekly
- Scan and file all student documentation
- Prepare and share materials for all classes via email and mailÂ
- Phone members to confirm charters and take payments
- Reconcile daily business
- Ensures all students are emailed or called with class reminders weekly
- Book charter reservations using reservation system
- File class paperwork upon class completion
- Send membership documents to new and current members as needed
- Assist with event planning and event set up including light food prep
- Assist with marketing events and communications including weekly newsletterÂ
- Restock office supplies and assist with inventory as needed
- Maintain a clean and tidy office including dusting, vacuuming, and sanitizing as needed
- Provide general clerical and administrative assistance, when needed, to the Alameda Base Manager, Membership Director, and others as needed
Your qualifications:
A Club Nautique Member Services Associate is an enthusiastic, friendly individual who is passionate about customer service and will cheerfully and professionally interact with customers, members, and Club Nautique coworkers. Â
- Demonstrated customer service and relationship management skills
- Minimum two years prior experienceÂ
- Excellent organizational skillsÂ
- A love and knowledge of sailing/boating or a desire to learn
- Solid computer skills and the ability to learn and use new computer processesÂ
Ideal candidate:
- Has a commitment to delivering excellent customer service
- Has a positive attitude
- Thrives on multitasking
- Has exceptional communication skills (phone, written, computer)
- Has outstanding organizational skills
- Is able to handle a fast-paced environment
- Is self-motivated and able to work independently
- Is a team player and brings a positive attitude and reliable work ethic
- Passion for sailing and powerboating or a desire to learn is strongly desired
What we offer
- Competitive compensation and retirement plans ($21.00/hr to $24.00/hr depending on experience)
- Healthcare including medical and dental
- Paid time off
- 401(k) retirement savings with a generous company match
- Club membership, discounts on charters, free lessons, and the use of class boats after successful completion of classes
Schedule:Â 8:00am – 5:00pm, full-time, Saturday – Wednesday.
If you are ready to become a valued, contributing member of the Club Nautique team please send your resume and cover letter to stephanie@clubnautique.net.
Sailing and Powerboating Instructors
Job Description
We are looking for sailing and powerboating instructors with options to teach both weekdays and weekends with classes held in both our Alameda and Sausalito locations. We teach the full US Sailing and US Powerboating curriculums and offer the most advanced training on the Bay. Instructors must have a USCG OUPV (6-pack) license.
For more information please email david@clubnautique.net.